Frequently asked questions

FAQ

Is Embark an app?

keyboard_arrow_down

No. Traditional open-home apps are costly to develop, time-consuming to maintain and have poor usage metrics (downloads). Embark is different, it is a 'web app' - basically a clever web page that maintains a rich 'app like' experience but is delivered via text message as a unique URL (weblink) during the check-in process. There are numerous benefits to this approach - primarily better personalisation, agent customisation and increased usage by attendees.

How much does Embark cost?

keyboard_arrow_down

Embark is software as a service that is accessed via pre-paid monthly subscription. It's simple flat fee each month - just select a plan that's the best fit for you. Simply use Embark for as many open-home events as you like - we're confident you'll find Embark an invaluable addition to every single open-home and client experience.

Do you offer office or agency pricing?

keyboard_arrow_down

Yes. If you manage a sales team and would like to discuss account options please contact us and we'll be in touch to discuss how best we can meet your specific requirements.

Are there any catches or minimum terms of service?

keyboard_arrow_down

No. There is no catch, no contract and no minimum terms. Simply use Embark for as many open-homes as you like or cancel any time with no exit fees, charges or fuss.

Is there a limit to number of open-homes I can use with Embark?

keyboard_arrow_down

No. Embark does not limit how many open-homes you can concurrently list and run. Simply manage your listings and open-home schedule using the Embark dashboard or via integration in your CRM database.

Does Embark work in my suburb / town / city / country?

keyboard_arrow_down

Yes, in most cases. Embark is an online open-home solution that we've designed to be 'region agnostic'. In other words, Embark works in any location where you and your clients can access a smart phone and receive a text message. You can find agents using Embark to enhance their open-home experiences in Australia, New Zealand, Canada, USA and UK.

Can I customise Embark to reflect my brand?

keyboard_arrow_down

Yes. Embark offers a range of customisation 'out of the box' that allows agents to edit imagery, logo, messaging, buttons and colours. Should you require further customisation or have a feature request please contact us and we can discuss how best to meet any unique specification.

What is a QR code and how does it work?

keyboard_arrow_down

QR codes have been around since the 1990's but only recently have become a common 'contactless' method of sharing digital content quickly.

A popular analogy is that a QR code operates in much the same way as a typical supermarket barcode. Similar to a barcode a QR code contains information that can be read using an appropriate 'scanner' - which in this case is a smart phone.

Nearly every modern smart phone will now read a QR code simply by activating the camera mode and pointing the device at that QR code pattern. The clever software in a smart phone recognises the pattern as a QR code and prompts the user to view the content connected to that QR code.

Where is Embark based?

keyboard_arrow_down

We have physical offices in Melbourne, Australia and Tauranga, New Zealand but work with distributed team members and sales partners in North America (US), Europe (UK) and Asia (Thailand).

Who is Embark?

keyboard_arrow_down

Embark is a dedicated team of software developers, designers and dreamers with an extensive history of delivering scalable software solutions across property and financial services sectors. We help optimise real-world experiences by creating complementary technologies that unlock more value for all actors in the customer experience. In other words, we love creating 'clever-simple' tools that help you, and your clients connect in real life to unlock sales success.